If it breaks, we will be there
Contracted clients have a 90 minute guaranteed response
(Priority 1 issues) during business hours.
It is our standard for all customers to offer services in
urgent situations within 90 minutes when possible.
It is our intention to attend to all non urgent issues within
one business day.
Support When You Need I.T. The Most
Geek specialises in providing IT services to small to medium
sized enterprises of less than 100 computer users. Microsoft Small
Business Server is fast becoming the most widely installed network
operating system in this market segment and Geek employees all have
extensive skills and experience in the product from the very first
versions to the latest Microsoft offering.
Help Desk
All of our clients are able to phone our help desk during normal
business hours. (Standard engineering rates will apply.) An after
hours service is also available at additional cost.
Calls can be lodged by many methods:
Via an online support system housed on the
Geek Customer Website:
Via phone to the support number, 08 8463 1900.
Via SMS Text Messaging.
Via your own intranet system (If you are running SBS 2003)
Via Email to the dedicated support address
For contracted clients our guaranteed response for urgent support
requests is 90 Minutes. A resolution will be sought ASAP.
Microsoft Small Business Server
Geek specialises in providing IT services to small to medium sized
enterprises of less than 100 computer users. Microsoft Small
Business Server is fast becoming the most widely installed Network
operating System in this market segment and Geek employees all have
extensive skills and experience in the product from the very first
versions to the latest Microsoft offering.
This software has proven to be the industry standard for small to
medium sized organizations. With this solution, you are able
maintain a tight control over your network infrastructure.
At your request we can provide detailed and compelling reasons
why the current Microsoft solution is in 90% of instances the best
solution for Small Businesses
Contract Maintenance, Guaranteed Onsite
The
first type of routine contracted maintenance involves weekly
attendance for a specified minimum period.
In this scenario the site is appointed a “lead engineer” This
engineer attends the site on a nominated day (or days) of the week
(barring exceptional circumstance) and attends to the day to day
issues of maintenance that arise. This time is charged at a reduced
rate. This solution is more appropriate at sites that have a high
level of complexity or more than 10 computing users. By leveraging
our economies of scale companies are able to enjoy the benefits of
their own technical staff, but at a greatly overall cost.
Scheduled Maintenance
The second type of Maintenance arrangement available is the
standard monthly package. These package vary in cost and included
services as they are tailored to your specific site.
Daily Health Checks:
On a daily basis (business days) a Geek employee will monitor the
logs of your server and will alert you before 9:30am of any issues
raised by those logs. For urgent issues a site visit will be
scheduled. If there are no apparent issues, you will receive a
“Server Health OK” email (or SMS).
Health Checks and General Maintenance:
Generally these tasks will be of a routine nature and will not
concern you on a day to day basis. Usually these tasks will be
completed remotely on a weekly or monthly basis.
On Site Attendance and Support:
When remote assistance is not sufficient to resolve the immediate
issue an engineer will be dispatched as soon as possible to your
site.
